Privacy Policy

omen is a social coaching app that helps users interpret conversations and generate reply ideas, conversation starters, and interest insights based on images and context the user chooses to upload.

If you have questions about this Privacy Policy or your data, contact us at:

• Email: co.enruta@gmail.com
• Business name / operator: enruta tech sas

This Privacy Policy applies to:

• the omen mobile application
• related backend services used to operate the App
• analytics, subscription, storage, and AI processing services used to provide App features

It does not apply to third-party websites, apps, or services that we do not control.

We may collect the following categories of information:

3.1 Information You Provide

• Images you upload, including chat screenshots and photos you choose from your camera or photo library
• Optional context text you enter to help the App generate better suggestions
• Onboarding answers, such as how you identify and other preference/profile responses you select during setup
• Support communications, if you contact us by email or another support channel

3.2 Information Collected Automatically

• Anonymous account identifiers created so the App can operate securely without requiring a traditional email/password login
• Device and usage information, such as app opens, feature usage, button flows, errors, and general product interaction events
• App version and technical diagnostics needed to keep the App working
• Subscription and purchase status, including whether you have an active entitlement or subscription

3.3 Information We Do Not Intentionally Collect

We do not require you to create a traditional account with your name, email address, or phone number to use core App features.

However, images you upload may contain personal information visible in screenshots or photos (for example, names, usernames, profile pictures, phone numbers, or message content). You control what you upload. Please avoid uploading content you do not want processed.

We use the information we collect to:

• provide App features, including reply suggestions, conversation starters, and interest analysis
• upload and temporarily process images so our AI systems can analyze them
• generate AI-powered insights and suggestions based on your uploads and optional context
• manage subscriptions, purchases, restores, and entitlement checks
• remember onboarding completion and basic local preferences on your device
• measure product usage, improve features, fix bugs, and understand how the App is used
• maintain security, prevent abuse, and operate our infrastructure
• comply with legal obligations and enforce our terms

When you use certain features, images and related context may be processed by automated systems, including third-party AI providers, to generate suggestions and analysis.

This processing may include:

• validating whether an uploaded image appears to be a conversation screenshot
• analyzing visible message content in screenshots you upload
• generating reply ideas, conversation starters, summaries, and interest insights

You should only upload images you are allowed to use and that you are comfortable submitting for automated analysis.

AI-generated output may be imperfect and should not be treated as professional advice, legal advice, relationship advice, or a guarantee of any social outcome.

We may share information with service providers that help us operate the App, including:

• Cloud backend and storage providers, to store uploaded images and run App backend functions
• AI service providers, to analyze uploaded images and generate responses
• Analytics providers, to understand product usage and improve the App
• Subscription and payment infrastructure providers, to manage in-app purchases and entitlements
• App store platforms (Apple App Store / Google Play), which process payment transactions according to their own policies

We may also disclose information if required by law, legal process, or to protect the rights, safety, and integrity of omen, our users, or others.

We do not sell your personal information for money.

The App relies on third-party services that may process data on our behalf or under their own privacy policies, including:

• Supabase — authentication, backend services, and image storage
• xAI / AI processing providers — analysis of uploaded images and generation of suggestions
• PostHog — product analytics and usage events
• RevenueCat — subscription management and entitlement checks
• Apple / Google — app distribution and in-app purchase processing

These providers process information according to their own privacy policies and terms. We encourage you to review them.

Depending on your device and how you use the App, omen may request access to:

• Photo library, to upload screenshots or photos
• Camera, if you choose to take a photo within the App

You can deny or revoke these permissions in your device settings. Some features may not work without them.

We retain information only for as long as reasonably necessary to provide the App, operate our services, comply with legal obligations, resolve disputes, and enforce our agreements.

In particular:

• uploaded images may be stored on our backend systems to enable analysis and App functionality
• analytics events and subscription records may be retained according to our service providers’ retention practices and our operational needs
• local preferences, such as onboarding completion status, may be stored on your device until cleared or the App is removed

We may delete or anonymize information when it is no longer needed.

We take reasonable technical and organizational measures to protect information against unauthorized access, loss, misuse, or alteration. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

You are responsible for the content you choose to upload and for keeping your device secure.

The App is not directed to children under 13 (or the minimum age required in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us and we will take appropriate steps to delete it.

Your information may be processed and stored in countries other than the one where you live, including countries where our service providers operate. Those countries may have different data protection laws than your own.

By using the App, you understand that your information may be transferred to and processed in such locations as needed to provide the service.

Depending on your location, you may have rights regarding your personal information, which may include the right to:

• access the personal information we hold about you
• request correction of inaccurate information
• request deletion of your information
• object to or restrict certain processing
• withdraw consent where processing is based on consent
• request information about how your data is used and shared

To exercise these rights, contact us at co.enruta@gmail.com. We may need to verify your request before responding.

You can also:

• stop uploading images or providing optional context
• revoke camera or photo library permissions in your device settings
• manage or cancel subscriptions through your Apple or Google account settings
• uninstall the App to remove locally stored preferences on your device

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA/CPRA), including rights to know, delete, and correct personal information, and to opt out of certain sharing that may be considered a “sale” or “sharing” under California law.

We do not sell personal information for monetary consideration. If you wish to make a privacy request, contact us at co.enruta@gmail.com

If you are located in the European Economic Area, United Kingdom, or a similar jurisdiction, we process personal data based on one or more of the following legal grounds:

• performance of a contract, to provide the App features you request
• legitimate interests, such as improving the App, securing our services, and understanding product usage
• consent, where required (for example, for certain permissions or optional processing)
• legal obligations, where applicable

You may have rights to access, rectify, erase, restrict, or port your data, and to lodge a complaint with your local supervisory authority.

If you purchase a subscription or other paid feature:

• payment is processed by Apple or Google, not directly by omen
• we receive subscription/entitlement status through our subscription provider so we can unlock paid features
• billing, refunds, and cancellation are generally governed by the applicable app store’s terms and policies

We do not receive your full payment card details.

You are solely responsible for the images and text you submit. Do not upload:

• content you do not have the right to use
• illegal, harmful, abusive, or infringing content
• private information belonging to others without appropriate permission

Uploaded content may be processed by automated systems and service providers as described in this Privacy Policy.

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above. If changes are material, we may provide additional notice within the App or through other reasonable means.

Your continued use of the App after an update means you accept the revised Privacy Policy.

For privacy questions, requests, or concerns, contact:

• omen Privacy
• Email: co.enruta@gmail.com